Support and Answers for Frequently Asked Questions

Our goal is to make your experience the best in the industry 

Parts

  • We stock over 80,000 line items in house for Caterpillar Equipment

  • We offer new genuine oem Caterpillar parts, used, rebuilt and new replacement non-oem parts

  • If you do not know your part number we can still help you we just need your machine serial number and a description of what you are in search of

  • We check and inspect all of our parts to meet or exceed OEM specifications to ensure you are receiving the best possible quality parts available

  • We will buy your surplus parts and salvaged machines call or email us with anything you might have available

Warranty and Returns

  • We offer 90 days to 6 months warranty on all rebuilt components

  • We offer a 30 day guarentee on all used parts

  • We offer 6 months to 1 year and up to 3 years on different non-oem new replacement parts

  • We accept returns within 30 days of the order

  • If an order is returned after the 30 day period it is subject to a restock fee of up to 15 percent

Orders

  • All orders received before 3:30pm ship the same day

  • You can check price, availability, quantity, and condition on the online system.  If you wish to order parts on the online order management system we will require a billing address and preferred shipping address for you at that time

  • We offer various types of payment to best suit your needs.  You can pay via master card, visa, american express, wire transfer, ach transfer, or if you prefer we offer financing for companies that qualify for an open account on NET 30 terms.

Customer Credit Application

Please complete this form and return via fax 317-738-9911 or email to bpickett@pickettequip.com

  • Transit times for shipments vary based on weight, destination, and shipment origin.

  • You may possibly receive multiple packages for one order.  This is to ensure that your parts have been shipped to you safely and will arrive in good condition. 

Shipping

  • We ship through various companies to ensure you are receiving your parts at the most cost effective and time efficient manner. 

  • We ship parts all over the USA and the world to make our parts available to all of our customers

  • We offer large discounts to you via our different shipping avenues UPS, Fed-Ex, XPO Logistics, R&l Gator, Estes, and many others

  • You may use your own shipping account numbers and we can also ship 3rd party for your convenience